Privacy Policy

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Privacy Policy

Effective Date: 22 July 2025
Website: https://paddingtondentalsp.com
Clinic: Klinik Pergigian Paddington (小熊牙科)
Address: 116-A, Jalan Pengkalan, Taman Pekan Baru, 08000 Sungai Petani, Kedah
Email: kppaddington@gmail.com

Paddington Dental Surgery (小熊牙科) is committed to safeguarding your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we handle data when you interact with our website or contact us through external channels.

1. Data Collected Through This Website

We do not collect any personal data (such as names, IC numbers, email addresses, or contact numbers) directly through this website.

However, we may automatically collect non-personally identifiable information such as:

• Device type and browser used

• Pages visited and time spent

• Traffic source and general geographic location (via analytics tools)

This data is used solely to improve website performance and user experience. 

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2. Personal Data via WhatsApp or Other Channels

If you contact us via WhatsApp or other messaging platforms linked from this website, we may collect personal information including:

• Full name

• Contact number

• Appointment details

• Any relevant health information you choose to provide

This data is used strictly for appointment scheduling, clinical communication, and patient record management.

All personal data is stored securely in the Kreloses cloud-based clinic management system, which complies with data protection and privacy standards.

3. How We Use Your Personal Data

Personal data collected through WhatsApp or in-clinic is used for:

• Contacting you about appointments

• Managing dental records and follow-ups

• Internal clinic administration

• Legal and regulatory compliance

We do not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

4. Data Protection and Security

We take appropriate measures to protect your data:

• All patient records are securely stored in the Kreloses system

• Access is restricted to authorised clinic staff only

• Data is encrypted and regularly backed up

5. Third-Party Links

Our website may contain links to third-party websites or apps (e.g., WhatsApp etc). We are not responsible for the privacy policies or practices of those external services.

6. Access and Control of Your Information

If you have shared personal information with us through WhatsApp or during your visit, you may at any time:

• Request access to the data we hold about you

• Ask us to correct inaccurate or outdated information

• Withdraw your consent for us to use your data

To make any such requests, simply contact us at kppaddington@gmail.com.

7. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be published on this page with the latest effective date.